These Terms and Conditions are in place for the safety and wellbeing of both you and your dog. I reserve the right to amend these terms at any time without prior notice. Changes will come into effect immediately once published.

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Please make sure you’ve read and understood these Terms and Conditions before making a booking. By booking a place on my programme, you confirm that you’ve read, understood, and agreed to these terms in full.

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Programme Commitment

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My training programme requires a minimum commitment of 90 days. This gives us the time and consistency needed to make real progress and lasting changes for both you and your dog.

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Payment Terms

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Payment is due in advance of your programme start date.

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You may cancel your programme within 24 hours of purchase to receive a full refund.

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You can choose to pay in full or in three equal monthly installments.

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Payment plans are offered on the programme to help spread the cost and make joining more affordable. These plans are not a “try before you buy” arrangement - full commitment is required once the 24-hour cancellation period has passed.

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If you’re having difficulty making a payment, please contact me before your payment date. I’ll do my best to support you by agreeing a revised plan where possible. If I don’t hear from you and your account remains unpaid for 30 days, I will refer it to an independent debt collection agency. You may also incur additional fees from that agency.

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Session Rescheduling

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If you’d like to re-arrange a session, I’m happy to offer a new booking provided I’ve received at least 24 hours’ notice.

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With less than 24 hours’ notice, I may not be able to reschedule the session except in exceptional circumstances (this will be at the sole discretion of Rewarding Choice).

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If I need to cancel a session due to illness, emergency, or adverse weather, I’ll make every effort to reschedule at a mutually convenient time.

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Safety and Responsibility

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All safety protocols must be followed during training. Failure to comply may result in immediate termination of the session.

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You must tell me if your dog has a bite history or poses any risk of aggression. There’s no judgment - this is purely about safety.

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Dogs must remain under your control at all times. You are responsible for your dog’s actions and any consequences.

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I am not liable for any loss, injury, or damage to people, dogs, or property that occurs during or as a result of training.

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It’s your responsibility to ensure your dog is appropriately protected against the risk of disease. While I take precautions, I cannot guarantee there is no risk of disease at venues or from equipment such as toys that may have come into contact with other dogs.

I do not guarantee specific results. Your dog’s progress will depend on a variety of factors including their temperament and your consistency between sessions.

 

Use of Training Materials

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Any training materials I provide are for your personal use only. They must not be shared, copied, or distributed without my written permission. If you’d like to share something with a family member or friend, just ask me first.

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Marketing and Privacy

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By agreeing to these Terms and Conditions, you give Rewarding Choice Puppy Training permission to photograph or film you and your dog during training sessions. These images may be used on social media, my website, and in printed marketing materials.

I will never use photos or videos of children without explicit, written consent from a parent or legal guardian.

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Effective from January 2025.

Last updated June 2025.